- Determine the strengths of your team. It is important to understand and discuss the strengths that each member brings to the table. For example, if the client speaks a different language, identify team members that can speak the same language. This will allow the team to communicate better with the client.
- Don’t be afraid to use email to facilitate conversations. Don’t wait until the next scheduled phone call to receive more information on questions that remain unanswered.
- Listen more than you talk. It is important to give the client an opportunity to share their thoughts so that you can really understand the issues that the client is trying to solve.
- Take notes. Keep detailed notes from any conversation with the client. These notes can be referred to as you continue through the project and can be shared with team members that were not able to join the meeting.
- Keep the client updated. Provide the client with frequent updates on your progress and give the client an opportunity to provide feedback.